What Our Customers Are Saying
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Donald Beck, Bullhead CIty, AZStore Location: Bullhead City
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I'm being honest when I tell you that your team provided me with the best pwc purchase experience I've ever had. That's saying a lot considering I am on number 8 or 9.Big Mahalo! Aloha
John Haskins, Laughlin, NVStore Location: Bullhead City -
I looked the UTV's over pretty good at the boat show. When I saw the TERYX 4 LE I knew it was the one I wanted. Jason Walton was great at talking to my wife and me, explaining everything and answering all our questions. He never pressured us or pushed a sell. The next day we came back with our grandson, he to was impressed with the unit as well as talking to Jason. We shook hands on the sell, and processed the paper work on Tuesday. It is a great UTV. We are already enjoying it daily. I just wished Kawasaki had put a lock on the glove box or some other lock storage unit to keep your registration and insurance papers, etc., secured. But, that is a very minor issue. Again, we will surely be back to River Rat Motorsports for all our needs and service. And, Jason made the sell. He is a true gentleman-- forthright, honest, very knowledgeable, and knows how to treat a customer. I just wish I could say there are many like him, but unfortunately there are not. You guys are great. We will see you again for sure.
Art , AZStore Location: Lake Havasu City -
I appreciate your follow up with your customers. This was the perfect purchase for me so now I can ride at Lake Mead and not have to deal with the 2-stroke police.JT was great to work with and I also enjoyed speaking with Connie while doing my paperwork. Also, Adam in service was detailed in the delivery process as well.I will definitely bring the ski in for it's first service. Since this is my first 4 stroke, I need to understand more how to change the oil in the hull.Thanks again for everything. I will be back to see everyone and I also use the Lake Havasu store too.
-Anonymous -
Thank you for your email. It is because of our first experience with Cody and the team at your Bullhead store that we came back to purchase the Duke 690. The purchase experience truly was second to none, yet again. The team is so easy to work with and make the whole experience much more enjoyable.My special thanks go to Cody, Javier (who prepped the bike perfectly and did a great walkaround) and the young lady who escorted my wife around the store to select merchandise and processed the C of O and temporary plate for me.It was a pleasure to make the second purchase with you and we look forward to visiting soon to pick up a few pieces of merchandise we ordered and perhaps test ride the new KTM highway bike.Thank you for running a great shop - we appreciate it!Brian and Susan
Brian and SusanStore Location: Bullhead City -
Bob, thanks for your follow up. Mike did an exceptional job, he was easy to work with and did his best to accommodate us. Sold us the extended warranty as well as a new trailer when the Teryx4 wouldn't fit on ours. It was a long drive to you guys but we're glad we did it. Thanks again.
-Anonymous -
We recently moved to the area and it was obvious, we were going to need toys, for the kid and maybe even enough to make a weekend rental, more appealing. I knew/know nothing about off-road toys, other than having ridden one, when i was a kid. i reached mike, at the bullhead store and knowing he was speaking to someone out of state, still dealt with me, as though i was just as likely to walk in the store, later in the day, as opposed to the likelihood of never hearing from me, again. i don't have a trailer and didn't even have the home purchase completed, but he still took the time to describe what he had in stock, took and sent the pictures. he assured me that he would give me a good price (since i wouldn't know any better) and recognized the fact that IT IS a small town and his reputation was everything so... that i was not to worry about the possibility of being ripped off. mike arranged the purchase via email exchanges, from out of state, even... arranged to have upgrades made, before delivery, did all the paperwork for me and... having checked prices on the internet, for similar equipment... sold me the vehicles for roughly half, what people were asking for their same size, brand and similarly equipped vehicles. after the monies were paid... i don't have a trailer... he dropped the first two off, at my house, after hours, on his own time... and without asking for more, even gassed em up, on the way, for me. then, one of the keys had fallen out. he returned to my house, picked up the quad and brought it back, with a key, for me. in less than a month (since my move and the initial delivery), i gave mike my wish list and he came up, with a 3rd quad, for me. another great price, comparatively... and exactly what i'd asked for, compared to what he had, remaining on the lot. he's currently adding the gear i requested and has agreed to drop it off, in the time i requested. i had a flaky alarm guy i had to deal with, on the same day i was going to see this last quad. the alarm guy, had already cancelled once, rescheduled the 2nd appointment and was hours late, wasting my day, this last saturday. i was checking out the vehicle, with my gal and the alarm guy text me that he'd arrived, about an hour early. i left my gal at the shop, ran to the atm, rudely tossed a grip of cash at mikes face and told him i had to jam. i started my apology, in the car, on the way home... but you know, it occurred to me, there's no other place i've done business, or person i've done business with, where i could feel comfortable throwing $800 (not the quad price, the atm limit and mike was great about customizing it, without my having completed the purchase, yet) at a man and walking away, without even watching him count it. mike's been great and i can't say enough, how important integrity is, to me and while i'm not that old, i do miss the days of business on a word and a handshake, which mike has brought back, in a big way. so i just wanted to take the time to be publicly flogged, for my rude behavior and to say thanks so much, to mike, for being the man he's been, to us, doing business the way he does and even taking the time to school my family, who are all inexperienced and needed the advice/lessons. it's been great to know him, in the last month and i hope i made a new friend, of the man. i have no doubts i'll be treated fairly, in the future and i'm not finished, with them, yet. i need some water gear! anyway, i couldn't recommend the man, or the business, enough. his lackies around the shop, have been very friendly, with the family and helpful, when it comes to questions and orders, too. if you don't see it, they'll get it for you and in a hurry! thanks again, mike!
dDouglas Chapman, Golden Valley, AZStore Location: Kingman -
Just bought 2 new Kawasaki jet skis. Very good people to deal with! Bought motorcycle there as well a couple years ago Very good company to deal with. Very helpful launched my ski after sale full tank of fuel cannot say enough how impressed I and my friend are. When new models come out we will be there again and again. Service is top notch. Fully reviewed usage and manual.
Thank You Gary PoseyGary Posey, Bullhead City, AZStore Location: Bullhead City -
Bob-
Thanks for the classy follow up and customer service assurance. Getting this rig serviced by you the first time is a great idea and we will most likely take you up on the offer. Both Jason and Noel were stellar sales people.ThanksBob , Temple Bar, AZStore Location: Lake Havasu City -
I just wanted to let you know what a great experience we had purchasing 2 new 2016 WR450's from Noel Malave at your Havasu store.
We have numerous stores here in So. Ca. that had no interest in earning or retaining our business. Noel was personable and professional during our phone discussions and making the sale. We fully expected to make the 5 hour drive and run into problems, lies and issues. NONE of that happened. He had both bikes right at the front door when we walked in. We were in and out of there in about 30 minutes.
We will be purchasing a 3rd WR by the end of summer based on our experience at the Havasu store.Steve Mission ViejoStore Location: Lake Havasu City -
Hello Bob !
First, let me say that our experience at your store was very good!
All the staff was polite, helpful, and a pleasure to deal with. I even bought a new helmet while i was there.
We spent a lot of time looking for the best deal on the internet, and we encountered a bunch of scammers. People that would advertise a good price, then when you contacted them, they added on a bunch of "other"
charges and such and their price wasn't so good.
Not at your shop. Jason gave me the straight answer, no crap, and we really appreciated it.
we drove 8 hours to complete the deal, and i must say, it went fabulously... no BS, just honest dealings.
it's sad that honesty is so rare these days. Nice to deal with straight people.So, all considered, I'd recommend your business to anybody. Honest dealings, and nice people.-Anonymous -
Just wanted to say thank you so much for following up on my purchase. I had the best buying experience I could imagine! Cody made the whole process quick and easy. He was honest, helpful, and friendly. Javier gave me a great walk-around at delivery. I arrived near closing time, so I know everybody wanted to go home, but they took the time to give me some great info and complete the sale. Buying a bike out of state is extremely challenging (for both parties). Dealerships don't want to talk about the price in fear of the customer using it as leverage at a local dealer. That makes it almost impossible as a buyer. Most dealers wanted me to drive 4+ hours to their shop to talk numbers. There is absolutely no way that I would ever make a road trip without numbers in place. Cody and RRMS knew my situation and knew that I was looking to make a purchase right away. I appreciated the honesty and willingness to make the deal and deposit without me having to make the drive first!My local Las Vegas dealership (Carter Powersports) is absolutely AWFUL! I am so glad that I found a place in RRMS that I can trust. The drive is a little inconvenient, but worth it. This is my 2nd purchase from the company. The first experience was just as great as this one! I am working with Cody on parts and accessories. I want everything in the book! Appreciate the 5% discount on stuff like that, thank you!Take care and thanks again,
-Anonymous -
Greatest shop around lots of inventory and if they don't have what you need they'll get it and fast. Go see the crew at River Rat Motorsports. ...
Trina FowlerStore Location: Bullhead City -
Sparky is the man! Everyone is great! When you need parts by the weekend they always come through!
Tony CoursonStore Location: Bullhead City -
Javier is the best go see him for all your mechanical needs..
Rick WilsonStore Location: Bullhead City -
I bought a new Yamaha 50 for my kids for Christmas from these guys. It was a left over 14 and not only did they make me a smoking deal, The battery had gone bad from sitting, they went way out of their way to replace it. The OWNER delivered the battery to me personally on a day they were closed! Stand up service and great people. Thank you guys for a great job!
Rob TerryStore Location: Kingman
My name is Don Beck and I recently Bought a Yamaha midnight star that was on consignment at your store, I love the bike and got a good price !I would like to thank your staff for being so nice to work with, J.T. is a great guy he seems to be in a good mood all the time which makes it a good experience all the way around.I made the mistake of not checking the lights before I bought the bike and I called and spoke with Spencer who was totally cool about the situation and has me set up to get the short in the lighting fixed (also sounds like a good guy)!I would like to thank you and your staff for being so helpfulThanks,Don Beck